Refunds and Returns
Ordering window blinds is easy with BlindMatrix Pty Ltd. Simply browse our collection online, select your desired style and measurements, and proceed to checkout for quick delivery to your doorstep.
YOUR BLINDS SHOP SUPPLY ONLY CUSTOM MADE WINDOW BLINDS WHICH ARE MADE TO YOUR EXACT SPECIFICATIONS.
It is very important that you measure all your windows correctly and input those measurements on to our website correctly. For further information on how to do this please click here
Under the distance selling law, all made to measure blinds are exempt from returns unless faulty. Therefore if you measure your windows incorrectly we will not be able to offer a refund or replacement blind.
If you need help measuring your windows or selecting the right product for your window, please feel free to contact our customer services staff who will be happy to help or process your order. Your Blinds Shop will only accept a return of a made to measure blind if the item is found to be faulty or defective as part of the manufacturing process.
YOUR BLINDS SHOP SUPPLY ONLY CUSTOM MADE WINDOW BLINDS WHICH ARE MADE TO YOUR EXACT SPECIFICATIONS.
It is very important that you measure all your windows correctly and input those measurements on to our website correctly. For further information on how to do this please click here
Under the distance selling law, all made to measure blinds are exempt from returns unless faulty. Therefore if you measure your windows incorrectly we will not be able to offer a refund or replacement blind.
If you need help measuring your windows or selecting the right product for your window, please feel free to contact our customer services staff who will be happy to help or process your order. Your Blinds Shop will only accept a return of a made to measure blind if the item is found to be faulty or defective as part of the manufacturing process.
Please note that since all our blinds and shades are custom-made, we cannot offer refunds or exchanges unless the product is defective. If there is a defect in materials or workmanship, a malfunction, or an incorrect size due to a production error, we will replace or repair the item at no cost to you within 90 days of purchase. Shipping for repairs or replacements is also covered by us. Simply click here to start your warranty claim.
If you wish to return a product for any reason, such as not liking the color, needing a different mount or lift style, or changing your mind about a feature, you can request a remake of the same product in the original size at the same price you paid (including any discounts), plus an additional 10% off.
Experienced Team
Our experienced team manages every aspect for our clients, from designing and sampling to production and dispatch.
Global Reach & Export
Proudly serving clients globally with our premium yarns, fabrics, and made-ups. our products have reached clients across the globe.
Commitment to Sustainability
Browse our ranges and styles. Our dedication to sustainability shines through our eco-friendly manufacturing practices.
Best Selling Products
